Refund policy

Sun Furniture Outlet

Refund & Returns Policy

1. Deposit & Payment
   A 50% deposit is required to confirm your order. The remaining 50% balance must be paid before or at the time of delivery or collection.
2. Deposit Refunds
   Deposits are non-refundable once an order has been confirmed or processed, as materials and production may have already commenced.
3. Delivery
   Delivery dates are estimates and may be subject to change due to unforeseen circumstances. We will keep customers informed of any delays where possible.
4. Inspection of Goods
   Customers must inspect all goods at the time of delivery or collection. Any damage, defects, or missing items must be reported immediately before signing the delivery note or leaving the store.
5. Ownership of Goods
   All goods remain the property of Sun Furniture Outlet until full payment has been received.
6. Returns & Refunds
   Returns and refunds are accepted only for items that are faulty, damaged, or not as described. Claims must be reported immediately upon delivery or collection. We do not accept returns for change of mind or for custom-made items unless they are faulty.
7. Acceptance of Terms
   By paying the required deposit, the customer confirms that they have read, understood, and agreed to these Terms & Conditions and Refund & Returns Policy.